Last updated: 01.07.2020


  1. Your Data Controller
  2. Personal Data We Collect
  3. Why Personal Data Is Collected?
  4. Where Do We Store Your Personal Data
  5. Sharing and Disclosure of Personal Data to a Third Party
  6. Children’s Online Privacy Protection
  7. How Long Do We Store Data?
  8. Data Security and Retention
  9. Your Rights with Respect to Personal Data
  10. Changes to This Privacy Policy



  1. Your Data Controller

    The Data Controller

    Data Controller is Melbikomas, JSC, company’s code: 304130898, registered address: Svitrigailos str. 11B, LT 03228 Vilnius, Republic of Lithuania (hereinafter – the Company).

    This Privacy Policy (together with the Terms and Conditions and the Records of Processing activities) sets out the basis on which any personal data we collect from you or that you provide to us will be processed. This Privacy Policy describes the privacy practices of the Company for a data that we collect via website, or other subdomains of the Company (hereinafter – the Website).

  2. Personal Data We Collect

    As a visitor, you do not have to submit any personal data in order to use the Website. This Website only collects personal data that is specifically and voluntarily provided by visitors when establishing an account (hereinafter – Melbicom Account). Such information may consist of your full name, e-mail address, home address, telephone number, IP address.

    The server that hosts the Website may also record requests you make to a server such as web addresses you open, a device and browser you use, your IP address, date and time of the Website access, etc.

  3. Why Personal Data Is Collected?

    The Purposes

    We use the information that we collect via our Website to:

    • provide, deliver and assist us in providing, managing and delivering any products and services to you (including, but not limited to a services available via a Melbicom Account),
    • send you and keep you informed about commercial proposals and possibilities subject to choices you have made during the use of the Website,
    • operate, maintain, enhance and provide all features of our Website,
    • provide services and information that you request,
    • respond to comments and questions and otherwise to provide support to customers,
    • understand and analyze the usage trends and preferences of our customers, improve our Website and develop new products, services, features and functionality,
    • ensure proper functioning and security of the Website and investigate possible security incidents,
    • contact you for administrative purposes or to send information messages, including updates on promotions and events relating to products and services offered by us and by third parties.

    The Legal Basis

    The Company uses personal data based on our legitimate interest in improving our understanding of customers’ needs and preferences in order to constantly enhance our services and improve customers’ experience and access to an information that the Company publishes. Additionally, the basis for collecting and using such data is Company’s legitimate interest in ensuring Website’s technical functionality and security.

  4. Where Do We Store Your Personal Data

    The personal data are stored on our servers in EU. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.

  5. Sharing and Disclosure of Personal Data to a Third Party

    When managing your personal data in the cases provided by this Privacy Policy, we reserve the right to transfer it to third parties exclusively for the purposes defined in Chapter 3 and only to the extent necessary for the achievement of such purposes. Without having your explicit consent, we will not disclose your personal data to third parties in any other circumstances except for those provided in this Policy or by applicable law.

    We may disclose your personal data to third parties should we have a reasonable basis to believe that such disclosure is necessary to comply with laws, regulations or compulsory legal orders or/and to protect the Company’s intellectual property rights.

  6. Cookies and Tracking Technologies

    What Are Cookies?

    Cookies are small text files that that a website saves on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work or to work more efficiently, as well as to provide statistical or any other technical information.

    Who Serves the Cookies

    The Website use cookies (such as Google Analytics cookies, etc.) to inform, optimize and serve ads based on your traffic there. This means that vendors, including Google, will display Company’s promotional material on other sites you visit across the Internet.

    How Does We Use Cookies?

    Certain information about users can be gathered automatically and stored inside log files. This information might include Internet protocol (IP) addresses, browser type, Internet service providers (ISP), referring/exit pages, operating systems, date/timestamps and clickstream data, etc. However, this information does not explicitly identify individual users and we use it exclusively to analyze trends, administer the Website, track user traffic to improve the services provided, etc. We do not link this automatically collected data to any information that may identify an individual, however, we still process it as required by law.

    We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors of our Website.

    How to Control Cookies?

    You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. Cookies are stored on your device only if you agree unless they are required for strictly technical functioning of the Website. However, if you do not agree to the use of cookies, certain features of the Website may not operate properly or may not work at all.

    The legal basis for the use of cookies is Company’s legitimate interest in ensuring the technical functionality of the Website. When cookies are used to remember your choices or for statistical purposes, the legal basis for processing them is your consent.

  7. Children’s Online Privacy protection

    Our Company does not offer services for purchase by children. If you are under 18, you may use Website only with the involvement of a parent or guardian.

  8. How Long Do We Store Data?

    We retain personal data that we collect about you where we have an ongoing legitimate business need to do so (for example, to provide services to our users via Website, comply with applicable legal, tax or accounting requirements imposed on the Company by EU and other applicable laws, etc.). It means that we store your personal data during the whole time you have an active Melbicom Account.

    Where we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. We will do it within reasonable period of time but not later that within 3 months.

    Regardless a request from the user to delete information, the Company has the right to store information if it is required to protect its legitimate business interest as described above. The personal data of a non-active user shall be deleted automatically within reasonable period of time but not later that within 3 months.

    Cookies are usually valid for a short term (a day, a week or a month), though in some cases they may remain valid for up to a year.

  9. Data Security and Retention
    To protect your personal data, we use appropriate technical measures corresponding to the type of personal data and risks associated with processing of such personal data that comply with EU laws. In the event of a data breach, we will contact those affected and take all necessary actions to remedy the situation in accordance with applicable law.
  10. Your Rights with Respect to Personal Data

    You have the rights to:

    • Require access to your personal data.
    • Require rectification of your personal data.
    • Require erasure of your personal data (‘the right to be forgotten’). If personal data is erased at your request, the Company will only retain such copies of the information which are necessary to protect our or third party’s legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered into with the Company.
    • Receive the personal data concerning you, which you has provided to us, in a structured, commonly used and machine-readable format ready for transmitting it to other parties (where technically possible).
    • Withdraw a consent for processing of your personal data, where applicable. You may file a request at any time whatsoever to review any of your personal data that we have received from you and also update, correct or request to delete this information and/or instruct us not to use this information in the future.
    • Lodge a complaint with a supervisory authority in any Member State and have the right to a judicial remedy if you consider that your rights have been breached. Contact information for these authorities can be accessed at

    All inquiries regarding personal data, its protection or this Privacy Policy you may address to We will do our best to respond to your request and take all necessary actions to process it at our earliest convenience in reasonable time, however, general term for our responses is up to one month.

  11. Changes to This Privacy Policy

From time to time, we may need to update this Privacy Policy because of a change in the Website’s functionality or in applicable laws. When we update the Privacy Policy, we will revise the "Effective date" date above and post the new Privacy Policy informing you about it.

We are always on duty and ready to assist!

Please contact our support team via any convenient channel . We look forward to help you.
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